After Hour Care

Emergencies & Phone Calls

Our nurses and nurse case managers return calls during business hours as time permits. We ask that you contact your nurse case manager at RMOC; if the matter is urgent, please tell our phone operator so that your nurse case manager can confer with you in the timeliest manner possible. Please understand that calls for test results and prescription refills will be returned after urgent patient needs are met. We ask that you remember that physicians' schedules are long and demanding. It may be late in the afternoon after all patients are seen, or sometimes the following day before non-emergency phone calls are returned.

Call Anytime – Day or Night

Fever 100.5 F. degrees or greater.
Uncontrollable nausea or diarrhea.
Pain medication is not working.
Chest pains or shortness of breath.
Severe shaking or chills.
Bleeding from the nose or gums.
Blood in the urine.
Black, tarry bowel movement.
Severe diarrhea.
Constipation with intense abdominal cramping.
Changes in your vision or hearing.

However, if you are experiencing a true, life-threatening emergency, you must call 911 and call our office only after you have made arrangements to get to the Emergency Room.

To reach your oncologist or the “on-call” oncologist after office hours, weekends, or holidays for which we are closed, please call our answering service at 307-235-2501. The answering service does not have access to the office appointment schedules. When our office is closed, our answering machine is turned on. Please leave non-emergency messages if you wish; we check the messages the next business day.

Call During Regular Office Hours (8:00 a.m.–5:00 p.m. Monday-Friday) if:

If you have questions about your medication, treatment or side effects.
If you’re having nutrition problems.
If you need a prescription refilled.
Please call by 3 p.m. and have your pharmacy’s phone number
For narcotics such as Percocet, MS Contin, Oxycontin or Dilaudid plan to either come into the office for a written prescription or allow 5 days for the written prescription to be mailed. By law, your pharmacy must have a written prescription. No narcotic prescriptions can be written on weekends.
For lab tests or scans, please know that results usually take:
Scans: 48 hours
Tumor markers: 48 hours
Bone marrow: 5-7days
Pathology Reports: 3-5 days

Please call for any questions or concerns. However, we are your oncologist physicians and providers and would prefer that your primary care provider attend to your general medical needs. We will make every effort to refer you to an office locally for general medical care if you do not have a primary care provider and copies of our office notes will be sent to your doctors to keep them informed of your care and progress.